Comments on: New Direct Marketers Rules You MUST Follow http://fromthedeskofdavid.com/blog/other-stuff/new-merchant-rules Random Brainstorms on Business and Marketing Tue, 31 Jan 2012 19:59:40 +0000 hourly 1 By: David http://fromthedeskofdavid.com/blog/other-stuff/new-merchant-rules/comment-page-1#comment-1636 David Mon, 01 Feb 2010 19:54:22 +0000 http://fromthedeskofdavid.com/blog/?p=390#comment-1636 I'm sorry to hear that, I have noticed that sometimes Mike's support desk is slow in responding usually they do respond eventually. Some of the things Mike did do are now against the credit card companies "rules" and I know it caused a few problems with the 7 Figure Code release. Specifically, he had an automatic "opt-in" for a couple of options (on the very first page where you enter you credit card info). While he did allow a person to opt out of getting those additional options, something most people including himself haven't done in the past, it was subtle and easy to miss. This is now against the rules. I suspect that is what those charges you saw. The ethics of doing that were questionable and there were ethical people on both sides of the discussion. While I am against it, it is a moot point now because the credit card merchants now say you can't do that or they'll suspend your account. I suggest you continue trying to contact Mike's support because, since Mike didn't doing anything technically wrong, the credit card company may side with his company. Good luck, David I’m sorry to hear that, I have noticed that sometimes Mike’s support desk is slow in responding usually they do respond eventually.

Some of the things Mike did do are now against the credit card companies “rules” and I know it caused a few problems with the 7 Figure Code release.

Specifically, he had an automatic “opt-in” for a couple of options (on the very first page where you enter you credit card info). While he did allow a person to opt out of getting those additional options, something most people including himself haven’t done in the past, it was subtle and easy to miss. This is now against the rules.

I suspect that is what those charges you saw.

The ethics of doing that were questionable and there were ethical people on both sides of the discussion. While I am against it, it is a moot point now because the credit card merchants now say you can’t do that or they’ll suspend your account.

I suggest you continue trying to contact Mike’s support because, since Mike didn’t doing anything technically wrong, the credit card company may side with his company.

Good luck,

David

]]> By: Test More http://fromthedeskofdavid.com/blog/other-stuff/new-merchant-rules/comment-page-1#comment-1545 Test More Thu, 28 Jan 2010 16:00:02 +0000 http://fromthedeskofdavid.com/blog/?p=390#comment-1545 I was just scammed by Mike Filsaime and he violated most of these rules selling his 7 Figure Income program. He offered it "Free just for the cost of Shipping" the shipping fee was $15.99. A bit high for shipping a booklet via USPS Priority Mail. During the check out process numerous up-sells were pushed, which I declined. Then a few days later I was received a 19.99 charge on my card. I tried contacting them via support@thecustomerhelpdesk.com, the email address to cancel whatever it was they were charging me for, I never got a response. Then I got another $34.99 on my card. I sent them 3 separate emails over a period of several days to find out what was going on and still no response. Finally I ended up faxing a charge dispute to my credit card yesterday. Mike Filsaime did not follow these rules for ethical marketing, he offered a "Free" complete product for "Shipping Only", then without my knowledge or consent signed me up for some kind of continuity program, charged an unusually high fee for shipping, then did not respond via the customer support email. I hope he gets his merchant account frozen for this kind of behavior. I was just scammed by Mike Filsaime and he violated most of these rules selling his 7 Figure Income program. He offered it “Free just for the cost of Shipping” the shipping fee was $15.99. A bit high for shipping a booklet via USPS Priority Mail.

During the check out process numerous up-sells were pushed, which I declined. Then a few days later I was received a 19.99 charge on my card. I tried contacting them via support@thecustomerhelpdesk.com, the email address to cancel whatever it was they were charging me for, I never got a response. Then I got another $34.99 on my card. I sent them 3 separate emails over a period of several days to find out what was going on and still no response.

Finally I ended up faxing a charge dispute to my credit card yesterday.

Mike Filsaime did not follow these rules for ethical marketing, he offered a “Free” complete product for “Shipping Only”, then without my knowledge or consent signed me up for some kind of continuity program, charged an unusually high fee for shipping, then did not respond via the customer support email.

I hope he gets his merchant account frozen for this kind of behavior.

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